Service Delivery & Scheduling Policy
1. Booking & Reservations
Galaxy Hair Studio operates primarily by appointment to ensure dedicated one-on-one time for every client. Appointments can be scheduled online, over the phone at (815) 270-1052, or in person at our Rockford studio (120 South 1st Street). A valid credit card may be required to secure bookings for extended chemical services or color corrections.
2. Arrival & Timeliness
We request that clients arrive 5 to 10 minutes prior to their scheduled service time to allow for consultation and preparation. If you arrive more than 15 minutes late, we may need to modify your service scope or reschedule your appointment to prevent delaying subsequent clients.
3. Cancellation Policy
We require a minimum of 24 hours' notice for cancellations or appointment modifications. Cancellations made with less than 24 hours' notice or no-shows may incur a fee equal to 50% of the scheduled service value.
4. Product Retail Sales & Returns
Professional hair care products purchased at Galaxy Hair Studio may be returned or exchanged within 14 days of purchase if gently used (at least 75% product remaining) accompanied by an original receipt. Defective tools or pumps will be exchanged immediately.
5. Service Satisfaction Guarantee
If you are unsatisfied with your haircut or color service, please contact us within 7 days of your appointment. We welcome the opportunity to invite you back for a complimentary adjustment with your original stylist.